IT SUPPORT &
IT MANAGED SERVICES
Each of our IT Support & Managed Services contracts is tailored to your needs, ensuring we collaborate with and support your business exactly to your requirements.
We offer service levels to suit all hours and days of business - right up to round-the-clock 24x7x365 operations - and all of our customers benefit from stringent service level agreements, guaranteeing our responsiveness.
Our agreements provide you with fixed predictable costs for support, value for money and a guarantee of our dedication to providing you with the best solutions and advice - driving IT disruption out of your business to give you more time to do what you do best.
We will ensure your IT systems always deliver on your business needs and always present new opportunities for you to operate more effectively, through new approaches and technologies – all in a highly secure fashion.
Why Should You Choose Firaya?
We provide rapid response to issues, with instant to 15 Minute response times as standard in our Service Level Agreements. This is industry leading but we go even further, with most of our support incidents handled at the moment they are called in.
We are impassioned by driving problems out of your IT systems and providing you with lasting solutions and fixes – quickly.
Simply put - we are there when you need us most.
We harness our unique knowledge gained providing Penetration Testing services and apply it directly to our IT Support customers.
Penetration Testing is a consulting service whereby a company contracts specialists to hack into their systems to show them exactly what their vulnerabilities are and how to resolve them. We are those specialists.
We have the real-world knowledge of how IT systems are hacked - meaning we have the unique ability to build and support yours securely and defend it.
We are dedicated to building trusted partnerships with our customers and offer far more than just IT Support. We have advised companies from small businesses to PLCs and international operations.
Each of our IT Support & Managed Services customers can depend on us for general guidance and advice relating to the overall direction of their IT.
We will draw on all of our experience to be your informed and trusted partner to help you make the best IT decisions.
Our constant system monitoring and proactive approach to stopping problems before they occur will transform your IT into something highly effective, incredibly secure and completely out of your way.
We are always up to date on ever changing system and security "best practices" to ensure our customer systems are always configured optimally.
Our services will allow you to get on with your business more efficiently, safe in the knowledge that your IT is in the safest of hands.